Citizens Advice Guildford and Ash was founded in 1939 and is an independent local charity and limited company.
We provide free, confidential, impartial and independent advice and information for the benefit of the local community, to exercise a responsible influence on the development of social policies and to ensure individuals do not suffer through lack of knowledge or an inability to express their needs effectively.
We provide a generalist advice Monday to Friday. Our core funding is primarily provided by Guildford Borough Council and additional support from donations. Due to the COVID-19 pandemic we are currently offering a primarily email and phone service. Though we offer a small number of face-to-face appointments for those who can’t access us through phone or email.
In additional to our core advice service, we run five specialist projects:
- The Macmillan project is funded by Macmillan Support and provides welfare benefit advice to people in Guildford, Waverley and Surrey Heath who are affected by cancer and is a largely telephone-based service. We also have an outreach service operating from and funded by the Fountain Centre.
- The Mental Health project provides a general advice service (predominantly welfare benefits and debt) to people with mental health issues. The project has two elements; a community-based service operated from our office for people who live in Guildford and, an outreach service operated from Farnham Road Hospital and Berkley House in Godalming (though advice is currently provided over the phone due to Covid). The service is funded by the Surrey Heartlands Clinical Commissioning Group, and the Community Foundation for Surrey.
- Help to Claim provides advice and support to people making their Universal Credit claim funded by Citizens Advice/Department for Work and Pensions. We are primarily delivering this on the phones.
- The debt advice project is funded by the Money and Pensions Service (MaPS) and delivers debt advice to 300,000 people per year, including to some of the most financially excluded groups in society. Along with 119 other advice agencies, this service is delivered by Citizens Advice Guildford.
- Guilford Money Advice project is funded by Guildford Borough Council and offers specialist benefits, debt and housing caseworker to Guildford residents at risk of homelessness.