Visit Us

Visiting us is now by appointment only.

Due to the current coronavirus restrictions, there are limited face to face appointments which must be pre-arranged. There are currently no drop in visits.

To make arrangements please contact us on our freephone number – 0808 278 7888 or online via the website enquiry form.

Our office locations are:


Citizens Advice Guildford 
15-21 Haydon Place

Normal Opening Times (open only for pre-arranged appointments)

Monday: 10:00 – 16:00
Tuesday: 10:00 – 16:00
Wednesday: 10:00 – 16:00
Thursday: 10:00 – 16:00


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Citizens Advice Ash
The Ash Centre
Ash Hill Road
GU12 5DP

Normal Opening Times (currently closed)

Monday: 9.30 – 16.00
Tuesday: 9.30 – 16.00
Wednesday: 9.30 – 16.00
Thursday: 9.30 – 16.00
Friday: 10.00 – 13.00

What we do for you…

When you first call our office one of our advisers will give you a brief initial assessment so we can assess your problem. We will then decide on a course of action to help you resolve your issue or will make an appointment for you. We are not currently assessing drop-ins, and ask that you call us or email us first. Thank you.

How we help…

Our advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions.

Our staff are trained to advise on virtually any issue including:

  • Debt
  • Welfare Benefits
  • Housing
  • Employment
  • Family and personal matters
  • Taxes
  • Consumer
  • Immigration and nationality

Our advisers use all the latest information so that you are armed with the best and most accurate advice.


Our service is in huge demand and largely provided by a team of dedicated and highly skilled volunteers. Where we feel an advice appointment is the most appropriate next step we will explain to you any information you need to prepare or bring with you. We will also contact you by phone or text before the appointment to remind you about it. If you need to rearrange the appointment or fail to attend then we will usually only offer one further appointment in order to be able to help as many clients as possible. If you no longer need your appointment, please let us know so that it can be used by someone else.